Personalize the customer experience
Posted: Thu Feb 20, 2025 10:31 am
Everyone likes to feel special and this can make a difference when it comes to winning over and retaining customers. In fact, studies show that 97% of customers prefer companies that provide personalized service .
It is worth noting that this rule applies spain mobile database all segments, especially B2B. In complex and high-ticket sales, it is essential to offer what the partner really needs.
8. Invest in Upsell and Cross-sell
Another golden tip: invest in upselling (selling higher-value services) and cross-selling. This way, you can increase your customers' average ticket and customize solutions to each customer's needs.
9. Conduct satisfaction surveys periodically
Finally, to keep a loyal customer, it is important to listen and understand what they have to say. Therefore, it is a good idea to conduct a satisfaction survey from time to time and carefully analyze the results and feedback.
Attention: don't wait too long without measuring your customers' level of satisfaction. The longer you wait to identify the problem, the greater the chance of facing churn.
It is worth noting that this rule applies spain mobile database all segments, especially B2B. In complex and high-ticket sales, it is essential to offer what the partner really needs.
8. Invest in Upsell and Cross-sell
Another golden tip: invest in upselling (selling higher-value services) and cross-selling. This way, you can increase your customers' average ticket and customize solutions to each customer's needs.
9. Conduct satisfaction surveys periodically
Finally, to keep a loyal customer, it is important to listen and understand what they have to say. Therefore, it is a good idea to conduct a satisfaction survey from time to time and carefully analyze the results and feedback.
Attention: don't wait too long without measuring your customers' level of satisfaction. The longer you wait to identify the problem, the greater the chance of facing churn.