Personalize the customer experience

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Everyone likes to feel special and this can make a difference when it comes to winning over and retaining customers. In fact, studies show that 97% of customers prefer companies that provide personalized service .

It is worth noting that this rule applies spain mobile database all segments, especially B2B. In complex and high-ticket sales, it is essential to offer what the partner really needs.

8. Invest in Upsell and Cross-sell
Another golden tip: invest in upselling (selling higher-value services) and cross-selling. This way, you can increase your customers' average ticket and customize solutions to each customer's needs.

9. Conduct satisfaction surveys periodically
Finally, to keep a loyal customer, it is important to listen and understand what they have to say. Therefore, it is a good idea to conduct a satisfaction survey from time to time and carefully analyze the results and feedback.

Attention: don't wait too long without measuring your customers' level of satisfaction. The longer you wait to identify the problem, the greater the chance of facing churn.