and Tools to Ensure a Cohesive Experience, Such as: Omnichannel venezuela phone number resource Communication via a Unified Agent . Desktop: Handle Customer Conversations Seamlessly Across Various Channels Like Email, Voice, Sms, Whatsapp, and Live . Chat From a Single Platform Provide Your Agents With a Single Interface to Manage All . Customer Interactions, Regardless of the Channelsmart Chatbots: Train and Deploy Openai-powered Self-service Chatbots to Automatically . Handle Routine Customer Inquiries, Freeing Up Your Agents for Complex Issuesvisual Workflow Builder: Create Custom .

Workflows and Automations Using a Drag-and-drop Interface, Even Without Coding Knowledgewide-ranging Integrations: Seamlessly Integrate Plivo . Cx With Your Existing Tech Stack, Including Homegrown Systems, Erp, Crm, Order, Payment Systems, and . Helpdesk Tools Real-time Analytics: Track and Monitor Key Performance Indicators (Kpis) to Gain Insights Into . Customer Interactions and Agent Performancecall Recording and Monitoring: Record Calls for Quality Assurance and Agent . Training Purposescustomizable Reports: Generate Reports Tailored to Your Specific Needs and Requirementsinternal Notes and Collaboration: .