If you want to add a chatbot to your WordPress site , we have a guide that can help. It shows you how to set up a chatbot using the Heroic KB plugin .
This chatbot is smart because it learns from your knowledge base articles. This means it can provide accurate answers to visitors' questions.
18. 65% of customers think bots are good at answering basic questions, but only 47% say bots are good at showing empathy when addressing problems.
65% of customers think bots are good at answering basic questions, but only 47% say bots are guatemala telemarketing data good at showing empathy when addressing concerns.
This means that chatbots, while useful for simple tasks, are not good at handling complex emotional situations. People often want to feel understood when they have a problem, and bots are not always good at that.
In this case, it is a good idea to use a chatbot tool that can connect with a live chat service, such as ChatBot with LiveChat .
These tools are all managed by the same company, so it’s easy to integrate them. That way, when a customer needs more empathetic assistance, you can quickly hand the conversation over to a human agent.
Additionally, with ChatBot you can create different messages for users in different regions, countries, and time zones. This is great if you have customers from all over the world or if your WordPress site is in multiple languages .
Creating a multilingual WordPress chatbot
To learn more about the platform, check out our ChatBot review .
19. To trust AI more, customers want transparency into how it is used (42%), human verification of AI outcomes (35%), and greater control over AI use (32%).
These numbers show that customers are open to AI, but want to know what happens behind the scenes.